* Shipping your order
* Delivery times
* Delivery time expired article has not been sent
* Delays in shipping
* An order is (partially) canceled
* An order for a foreign address
* Delivery and Delivery
Shipment of your order
Our shipments are handled by our package service. If an does not fit in the mailbox, it will be shipped as a reglar package. UPS does not deliver t PO Boxes, so please use a valid addres. When your orderstatus says sent, it means that your product has been packed and shipped, your orderstatus will than contain an tracking number.
Our shipping costs for delivery addresses in Germany € 5,95 and Belgium € 5,95, for france € 9,85 and for the UK € 9,85 per order. This is a fixed amount regardless of the number of items, weight of the order or the number of shipments per order. For other countries please contact our customer service. They can tell you the exact shipping costs.
For all items in our store have a delivery time of 2 to 3 days. When you order multiple items at once we do our best, to deliver all products at once. The delivery of your entire order will be equal to that of the item with the longest delivery. If you prefer to see all products delivered separately to get it while you can check your order set in the "comments".
Tracking your order
Unfortunately it is impossible for the user to follow your order through track and trace. Let us help you further, you can set the status of your package please contact our customer service.
Foreign shipping address
For orders shipped to a foreign address, you should take extra 2 days delivery time.
Delivery time expired article has not been sent
When you place your order and did not check 'Shipping Method & Gift Service" nothing has changed and we will do our best to deliver all at once. The delivery of your entire order will be equal to that of the item with the longest delivery.
It is possible that an order has not shipped even though the stated delivery time expired. An article rather than the status of 'sent' status is still "being processed". We bring you as much as possible by e-mail about such delays. If you have 5 working days after the expiry of the delivery have not received your item please contact our customer service.
Delay in transmission
In your account, you can see if your order is shipped or still being processed.
If your order your account status says "shipped" but you have not yet received, you should still wait a few days. In exceptional cases, UPS package instead of 24 hours a few days on the delivery of an order. If you order three days after he was sent not received? Please contact our Customer Service.
To you as soon as possible service, we kindly ask you your order number in your e-mail or hand-held when you call.
An order is (partially) canceled
An article or an order can be canceled for several reasons.
• The article is not available yet.
• We have received your payment 2 weeks after placing your order is not received. This only applies if the payment for 'Prepay' is selected.
• Your order does not meet the conditions.
Naturally, the payment for a canceled article lapse. If you have already paid, then we will deposit the amount as soon as possible to your account.
Place a new order for the article still regularly receive or check our store for availability if item is not available. We are unfortunately not able to give you an article to send.
An order for a foreign address
The delivery of the order depends on the item with the longest delivery. This is because all items if possible, once shipped. For other countries, you must also expect a longer delivery time than for an order within the Netherlands. The delivery time depends on the country where the order is sent to.
Outside the EU, import taxes or customs duties are calculated as the order in the country of destination. As a customer you are responsible for these costs, which vary from country to country. The amount charged is calculated by the customs of the country where the order is delivered. If you want to know whether you should pay for these rights, please contact the customs of the country.
Delivery and deliverytime
The delivery time is the time that the delivery service needs to present the package to your home. For the Netherlands, the delivery time at delivery included. For other countries, the delivery time specified in the delivery be used to calculate when to expect the ordered items.
No answer to your question?
Please contact our customer service.